We treat every item with professional care, providing a seamless drop-shipping solution for your lost-and-found. For high-value or fragile items, we use premium packing materials and handle all the logistics to ship the item directly back to your guest. If an item requires additional insurance or special packaging, we coordinate that directly with the guest during the invoicing process, saving you a trip to the courier while ensuring they have professional tracking and peace of mind.

The guest pays. Once you submit the intake form, Falmouth ShareSpace sends a secure QuickBooks Online (QBO) invoice directly to the guest. This invoice covers the carrier shipping fees plus our professional handling and packing fee. There is zero cost to you as the host.

We ship within 24–48 business hours of receiving the guest's payment. Once the invoice is settled, our team securely packs the item and sends it out via the most efficient carrier. Both you and the guest will receive automated tracking information.

No! While we recommend the Virtual Mailbox for year-round property management, the Guest Recovery Concierge is available as a standalone service for just $20/month. This gives you full access to our intake portal, secure storage, and logistics team without needing a mailbox address.

Think of it as "Logistics Insurance." For the price of a few cups of coffee, you have a professional partner ready to go during the hectic Cape Cod season. It allows you to tell a guest "Yes, we have a professional recovery partner" the moment they call, protecting your 5-star review and saving you hours of personal errands.

A Virtual Mailbox at Falmouth ShareSpace gives you a professional business address that is completely separate from your personal home. This keeps your private address off public records and rental agreements. Beyond privacy, our digital platform allows you to:

• View Mail Remotely: See a scan of your envelopes the moment they arrive.

• Forward & Scan: Request a high-resolution scan of a document or have it forwarded.

• Security: Request secure shredding of sensitive documents.

• Check Deposits: We can even deposit checks directly into your business bank account, so you never have to visit a branch.

• Full Integration: It includes full access to the Guest Recovery Concierge service at no additional monthly cost.